Refund policy

RETURNS, REFUNDS & CANCELLATIONS

We hope you love your Custom Holiday Pillows purchase. Please review the following policy before placing your order.

PERSONALIZED PRODUCTS

All personalized and custom-designed products are made specifically for you and are final sale. Personalized products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or different from what was ordered.

Please carefully review all names, dates, spelling, capitalization, colors, and design selections before submitting your order. Custom Holiday Pillows is not responsible for errors entered by the customer.

NON-PERSONALIZED PRODUCTS

Non-personalized products may be returned within 14 days of delivery. Items must be unused, unwashed, undamaged, and returned in their original condition.

To request a return, email customholidaypillows@gmail.com before mailing the item. Returns sent without prior authorization may not be accepted. Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

DAMAGED OR INCORRECT ORDERS

Please inspect your order upon delivery. If your product arrives damaged, defective, or different from what you ordered, contact customholidaypillows@gmail.com within five calendar days of delivery. Include your order number and clear photographs of the product and packaging so we can evaluate the issue and make it right.

CANCELLATIONS AND CHANGES

Cancellation or personalization-change requests must be submitted within 24 hours of purchase. Once production has started, an order cannot be canceled or changed.

REFUNDS

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow additional time for your bank or credit-card provider to process the refund.