Shipping policy

SHIPPING & PROCESSING POLICY

All Custom Holiday Pillows products are made to order. Please allow 3–5 business days for your order to be created and prepared for shipment. Business days are Monday through Friday and exclude weekends and holidays.

After processing, standard carrier delivery typically takes an additional 3–5 business days. Most orders should arrive within approximately 6–10 business days from the date of purchase. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or unusually high order volume.

Standard shipping is available for a flat rate of $8.95. Once your order ships, you will receive an email containing tracking information.

Please carefully review your shipping address before completing your purchase. Custom Holiday Pillows is not responsible for delays or failed deliveries caused by an incomplete or incorrect address entered during checkout.

If your package arrives damaged or appears to be lost in transit, please contact us at customholidaypillows@gmail.com so we can assist with the carrier inquiry.